Frequently Asked Questions

Everything you need to know about your Petkit fashion experience.

How do I determine the right size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck girth, chest circumference, and back length to ensure the perfect fit for our apparel.

What is your return policy for apparel?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. For hygienic reasons, please ensure the garment is free of pet hair before returning.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.

Are your materials safe and sustainable?

Yes, we prioritize pet-safe, non-toxic fabrics. Many of our collections utilize organic cotton and recycled polyester to ensure both comfort for your pet and kindness to the planet.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.

How should I wash my Petkit fashion items?

Most of our items are machine washable on a gentle cycle with cold water. We recommend air drying to preserve the integrity of the fabrics and prints.